Client Problem:

Instilling a safety culture in the workplace.

A major U.S. auto manufacturer experienced a boiler accident that resulted in the death of several workers and seriously injured over a dozen others.

As a result of an OSHA settlement, the company was required to initiate a company-wide program to include operational and safety training to ensure compliance with national safety standards and industry best practices.

NTT Solution:

In a competitive bid process, NTT was awarded the task of delivering the appropriate safety and compliance training.  NTT developed and coordinated the training for over 30 plants within North America and Mexico that needed to maintain a 24-hour operating schedule. To successfully deliver the client's training requirements, NTT's approach included the selection and training of a core group of instructors to ensure the quality and consistency in the delivery of the customized course content, while establishing a focal point for relaying specific client company policy and procedures. The training content was modularized to enable delivery in segments, which maximized their flexibility to handle a 3-shift work schedule. NTT trained around the clock, accommodating partial shift coverage. The client never had to cease operations to implement this training. In total, NTT delivered customized training to 505 people in 31 classes. NTT continues to fulfill training needs to this client.

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