Client Problem:
Needed an employee to make up unfinished training.
A global specialty chemical manufacturer needed to reschedule an attendee half-way through a training session.
NTT Solution:
An employee was needed back at their plant for an emergency half way through his electrical safety training. NTT located an NTT publicly held seminar nearby for the client to attend to complete his training--with no additional charge. The employee was unable to attend that session due to another work conflict and the next publicly held seminar would not be back in his area until five months later. NTT had another corporation that was conducting the same type of training in the area and arranged to have the employee complete his training with employees of the other client.
The chemical company was thrilled with the initiative that NTT had taken to ensure that the client got all of the training that they had paid for and wrote:
"This type of working with a client is why I plan to use your company for any other electrical training that I schedule. Believe me, I am well aware that sometimes something unexpected comes along that impacts a client/customer. You and the others at NTT have worked very hard to accommodate us when we had to schedule the additional training here due to our problem, and I see you are continuing your efforts in this case. I appreciate it. Again, thank you very much for your efforts."
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